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Noticeboard

New Telephone System


On Thursday 25th January 2018, Milton House Surgery is changing to a new telephone system and provider. This will feature call queuing and will eliminate the engaged tone that callers can experience during busy periods, improving telephone access to the surgery.


Changing telephone providers can be a tricky process and we ask that patients check the practice website for announcements should they experience problems getting in touch with the surgery around 25th January 2018. We will have mobile telephone backup available during the handover period.

The number of appointments missed by patient is of concern to us and as a result of the 2015 Patient Survey, we have been asked to publicise our policy on this matter.

An extract from our "Removal of Patients from our Practice" policy can be found here which gives details of how we will handle situations where appointments are frquently not kept.

 
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