FLU VACCINATIONS - AUTUMN 2018 - NEW CLINIC ADDED
We have added an adult walk-in flu clinic for patients 18 and over at risk of flu. This will be held at our Boxwell Road Surgery site on Saturday 24th November 2018, from 8:30am to 11:15am.
You do not need to make an appointment for this clinic, but bear in mind that you may need to wait to receive your vaccination. Patients with mobility problems should contact the surgery to make alternative arrangements.
The surgery is booking appointments in the surgery for children at risk of flu, including those who have received a letter from the Child Health service at present. Please note that children in school years Reception to Year 5 will receive their vaccination at school and not in the surgery.
Housebound patients will be contacted by the surgery to make arrangements to receive their vaccinations.
DROP-IN SESSION - THU 29th NOVEMBER, 9:00am to 11:00am
We are holding a drop in session at our Boxwell Road site for patients who wish to speak to our practice management team about any comments, suggestions or problems that they might be having. We will have access to our system to set up anyone who has had problems registering with Online Services. There is no need to book - simply drop in between 9am and 11am.
NEW GP SERVICE AVAILABLE - DACORUM EXTENDED ACCESS
Dacorum Extended Access launched on 30th June 2018.
This is a new GP service that will operate from 5pm until 10pm on weekday evenings, Saturdays from 9am to 1pm and 2pm to 6pm and Sundays from 9am to 1pm. Appointments must be booked in advance through Berkhamsted Group Practice.
It will be staffed by local GPs, using your medical record held by the practice, operating from surgeries in Hemel Hempstead (currently either Highfield Surgery or the West Herts Medical Centre at Hemel Hempstead Hospital), The New Surgery in Tring and at The Nap in Kings Langley. Please confirm the appointment location with the receptionist when booking your appointment.
Patient Access has been updated
Registered users of Patient Access will note that the site has been updated. When logging on to the new site for the first time (even if you are already a registered user) you will need to submit some information.
Attached is the guidance from Patient Access on how to do this.
Contacting Berkhamsted Group Practice
Please would patients be aware that Berkhamsted Group Practice, in common with other GP practices nationally, is experiencing high demand and working under extreme pressure.
The partners will not tolerate any abusive behaviour, rudeness or swearing towards our staff, and any patients who do this may be removed from the practice list.
Do you need transport to be able to attend a hospital appointment?
From 2nd October 2017, East of England Ambulance Service will be providing patient transport services - non-emergency transport for hospital appointments. Call 0345 605 1208 between 8am and 6pm. An answer machine service operates outside of these hours. You will be required to answer a few medical questions with regards to your health and mobility to see whether you qualify for this.
REMINDER: Deadline Time for Prescription Requests
PLEASE NOTE that the deadline to submit a prescription request is 10.30 a.m., to be ready for collection within two working days if you are collecting from the surgery or three days if you collect from a pharmacy.
New "Wellbeing" service
Click here for further details.
Did not attend appointment policy
Click here for details for our policy on removal of patients who do not attend their appointment.
If you are unable to keep your appointment but you don't cancel it in good time we cannot offer it to someone else who wants one.
Patient Confidentiality Consent Form
New form available to authorise us to discuss/accept instructions on your behalf. Futher details can be found here.
Please complete our "Friends and Family" Test
NHS England requires all surgeries to encourage patients to participate in the Friends and Family Test which involves completing a short, ONE question form with the option of adding further comments or not.
We would really appreciate if you could take the time to do this for us in one of two ways:
- Electronically by clicking here
- Completion of a paper format in the surgery waiting room and posting in the response box provided there
If you have any questions about this then please ask a member of staff.
Electronic Prescription Service now available here
We can now send your prescription electronically to your nominated pharmacy avoiding the need for you to collect a paper prescription. To participate in this service you just need to nominate a pharmacy you wish to collect your medication from. You can either speak to the pharmacy directly or come into the surgery to do this. Further details can be found on this website.
Alternatively you may wish to download the following leaflet giving further information on this service.
Summary Care Record
Please read the attached
document which explains how the NHS uses the information in your Summary Care Record and why it is important.
Have you been asked to, or do you need to have your blood taken at the hospital?
for the list of current opening times for the Hemel Hempstead, Watford & St. Albans sites.
Non NHS Services fees now payable in advance
An increasing number of forms we are asked to complete by patients are not being collected despite the doctor having spent the time to complete them. We have therefore decided that all requests for Non NHS services e.g. completion of claim forms etc. will need to be paid for in advance of the form being completed.
This will also enable you to know the amount you need to pay at the time of leaving the form with us rather than discovering what it will be after it has been completed. Details of our current fees for Non NHS Services can be found here The list is not exhaustive so please contact a member of the Patient Services Team if you need any clarification.
Have you been referred to Buckinghamshire for a Hospital appointment?
If so, please be aware that you may be asked to go to either Stoke Mandeville, Wycombe or Amersham Hospital for this. Some clinics are only held in certain hospitals.
Please be aware that the surgery cannot enter into any type of consultation with a nurse or doctor using email. It is not considered a safe way of contacting them. Patients should instead telephone the surgery to make either a 5 minute telephone appointment with a doctor/nurse to initially speak with them on an agreed date, or to make a face to face appointment instead.
If you receive a similar message to this in response to an email you have sent then it should be considered that your request in your email has not been actioned. You should telephone the surgery and speak to a member of our staff instead.
Dental problems? - we are unable to issue antibiotics
You will need to contact a dentist for this as we are not able to treat any
type of dental problem - Find a dentist
- or call 111.