New Telephone System
On Thursday 25th January 2018, Milton House Surgery is changing to a new telephone system and provider. This will feature call queuing and will eliminate the engaged tone that callers can experience during busy periods, improving telephone access to the surgery.
Changing telephone providers can be a tricky process and we ask that patients check the practice website for announcements should they experience problems getting in touch with the surgery around 25th January 2018. We will have mobile telephone backup available during the handover period.
Appointments at Milton House Surgery
The surgery offers pre-bookable routine appointments which can be booked online, by telephone or in person. If you have an urgent problem that you feel cannot wait for a routine appointment, please call the surgery. Please be aware that you may be called by the Duty Doctor first, therefore please ensure that your contact details are up to date.
Christmas and New Year Pharmacy Opening Times
Please see the attached list of local pharmacy opening times for pharmacies opening on the Christmas and New Year bank holidays.
New Practice Computer System
Milton House Surgery moved to a new practice computer system on Tuesday 16th May 2017.
We thank our patients for their patience during this busy period whilst we get used to using the new system. We have provided additional doctor cover whilst current staff train and familiarise themselves.
IMPORTANT: please would online service users contact the surgery to obtain registration details for the new online system, Patient Access. There is a Patient Access app for smartphones and tablets that patients can download from Apple or Google Play.
Contacting Milton House Surgery
Please would patients be aware that Milton House, in common with other GP practices nationally, is experiencing high demand and working under extreme pressure.
The partners will not tolerate any abusive behaviour, rudeness or swearing towards our staff, and any patients who do this may be removed from the practice list.
Do you need transport to be able to attend a hospital appointment?
From 2nd October 2017, East of England Ambulance Service will be providing patient transport services - non-emergency transport for hospital appointments. Call 0345 605 1208 between 8am and 6pm. An answer machine service operates outside of these hours. You will be required to answer a few medical questions with regards to your health and mobility to see whether you qualify for this.
REMINDER: Deadline Time for Prescription Requests
PLEASE NOTE that the deadline to submit a prescription request is 10.30 a.m., to be ready for collection within two working days if you are collecting from the surgery or three days if you collect from a pharmacy.
New "Wellbeing" service
Click here for further details.
Did not attend appointment policy
Click here for details for our policy on removal of patients who do not attend their appointment.
If you are unable to keep your appointment but you don't cancel it in good time we cannot offer it to someone else who wants one.
Patient Participation Group
If you wish to join the Milton House Patient Participation Group, please click here for further details.
Patient Confidentiality Consent Form
New form available to authorise us to discuss/accept instructions on your behalf. Futher details can be found here.
Please complete our "Friends and Family" Test
NHS England requires all surgeries to encourage patients to participate in the Friends and Family Test which involves completing a short, ONE question form with the option of adding further comments or not.
We would really appreciate if you could take the time to do this for us in one of two ways:
- Electronically by clicking here
- Completion of a paper format in the surgery waiting room and posting in the response box provided there
If you have any questions about this then please ask a member of staff.
Electronic Prescription Service now available here
We can now send your prescription electronically to your nominated pharmacy avoiding the need for you to collect a paper prescription. To participate in this service you just need to nominate a pharmacy you wish to collect your medication from. You can either speak to the pharmacy directly or come into the surgery to do this. Further details can be found on this website.
Alternatively you may wish to download the following leaflet giving further information on this service.
Summary Care Record
Please read the attached
document which explains how the NHS uses the information in your Summary Care Record and why it is important.
Have you been asked to, or do you need to have your blood taken at the hospital?
for the list of current opening times for the Hemel Hempstead, Watford & St. Albans sites.
Non NHS Services fees now payable in advance
An increasing number of forms we are asked to complete by patients are not being collected despite the doctor having spent the time to complete them. We have therefore decided that all requests for Non NHS services e.g. completion of claim forms etc. will need to be paid for in advance of the form being completed.
This will also enable you to know the amount you need to pay at the time of leaving the form with us rather than discovering what it will be after it has been completed. Details of our current fees for Non NHS Services can be found here The list is not exhaustive so please contact a member of the Patient Services Team if you need any clarification.
Have you been referred to Buckinghamshire for a Hospital appointment?
If so, please be aware that you may be asked to go to either Stoke Mandeville, Wycombe or Amersham Hospital for this. Some clinics are only held in certain hospitals.
Please be aware that the surgery cannot enter into any type of consultation with a nurse or doctor using email. It is not considered a safe way of contacting them. Patients should instead telephone the surgery to make either a 5 minute telephone appointment with a doctor/nurse to initially speak with them on an agreed date, or to make a face to face appointment instead.
If you receive a similar message to this in response to an email you have sent then it should be considered that your request in your email has not been actioned. You should telephone the surgery and speak to a member of our staff instead.
Dental problems? - we are unable to issue antibiotics
You will need to contact a dentist for this as we are not able to treat any
type of dental problem - Find a dentist
- or call 111.